Ken Chen

Ken Chen

Senior Technical Specialist & Cloud Engineer

Toronto, Ontario, Canada

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About Me

I'm a Senior Technical Specialist at Canadian Tire Corporation with a strong interest in designing solutions to technical challenges using cloud technologies and automation. My expertise lies mainly in AWS services, complemented by experience in Azure, DevOps practices, and enterprise IT solutions. My career spans from providing VIP support to C-suite executives to building serverless applications.

With multiple AWS and Azure certifications, I enjoy leveraging cloud services to solve technical challenges. Whether it's scaling an e-commerce site to serve millions of users or migrating legacy systems to modern cloud architecture, I enjoy tackling these challenges head-on. When I'm not working with cloud infrastructure, I stay updated on industry trends and explore how companies leverage technology to drive innovation.

Experience

Senior Technical Specialist

Canadian Tire Corporation

March 2024 - Present

  • • Designated VIP IT support for C-suite executives, senior vice presidents, and Board of Directors
  • • Developed asset tracking scripts using PowerShell and Exchange module for Outlook management
  • • Administered Entra ID and Active Directory for user lifecycle management and security groups
  • • Managed mobile device deployments using Intune and Apple Business Manager
  • • Utilized Microsoft Defender and Purview for security monitoring and email management

Technical Support Engineer

ComputerTalk Technology Inc.

February 2023 - March 2024

  • • Provided L1 and L2 support for enterprise applications on Windows Server IIS in 24/7 environment
  • • Used vCenter and Bomgar for server maintenance and snapshot management
  • • Configured Citrix Studio policies for XenApp server application access
  • • Ran SQL queries to troubleshoot report generation and data discrepancies
  • • Resolved SolarWinds alerts across Toronto, Chicago, and Montreal data centers

Platinum Support Analyst

Questrade Financial Group

November 2021 - January 2023

  • • Resolved 120+ tickets weekly across investment accounts, trading, and technical issues
  • • Supported complex financial instruments including forex, equities, and options trading
  • • Provided technical troubleshooting for trading platforms and account management

Featured Projects

TableTap (OrderPal)

Mobile web app for QR code dining. Built with React frontend, AWS serverless backend using API Gateway, Lambda, DynamoDB, and SQS for event-driven architecture.

React AWS Lambda DynamoDB SQS IoT Core

MomotaroBot

Serverless chatbot using AWS Lex and Lambda for food ordering. Infrastructure deployed with Terraform, integrated with Stripe, and includes CI/CD pipeline with GitHub Actions.

AWS Lex Terraform Python Stripe API GitHub Actions

Container Website

CV website hosted on NGINX container using AWS Fargate, Docker, and ECR. Features CI/CD pipeline, Terraform infrastructure, and visitor counter with API Gateway.

Docker AWS Fargate Terraform NGINX ECR

Education & Certifications

Education

Honors Bachelor of Music

University of Toronto

Minor in Economics

Comprehensive study in music performance and theory with a focus on economics, developing analytical and problem-solving skills that translate well to technical fields.

Certifications

AWS Certifications

CLF-C02 SOA-C02 DVA-C02 SAA-C03

Azure Certifications

AZ-104 AZ-140 AZ-204 AZ-305 AZ-500 AZ-900 SC-200 SC-900

Infrastructure as Code

Terraform Associate (003)

Let's Connect

I'm always interested in new opportunities and collaborations. Feel free to reach out if you'd like to discuss cloud architecture, DevOps practices, or just chat about technology!

📱 416-880-7388

📍 Toronto, Ontario, Canada